We appreciate your participation in Owl Paint & Party Events!

Owl Paint & Party Bookings, Cancellations, & Reschedules

Cancellations of any kind are subject to NO REFUND POLICY. However, you might reschedule your booking. To do this, ensure your request is within a certain time frame from your scheduled event.

Please note: All requests submitted through the ‘Cancellation / Reschedule Form’ are time stamped. This ensures you have peace of mind when submitting your request. Please allow up to *72hrs* for a response from one our team.

Tickets booked into Public Events.

If your booking is more than 72hrs from your scheduled event, you will be able to reschedule penalty free. Rescheduling must occur at the time of cancellation.

Your request must be made at least 72 hours before your booked experience start time. Otherwise, we will not give a refund. We will also not give a refund if you do not show up. Due to limited seating, we cannot reschedule you.

However, You can choose to transfer or sell your tickets.

If you are canceling or rescheduling for a second time i.e. Your booking is rescheduled from a previous cancellation. We will not reschedule your tickets. It will be up to you to transfer your tickets to a person of your choosing. Otherwise, your tickets will be forfeit.

Private Events, Mobile Popups, Team Building, Fundraising, Children’s Parties.

Securing a Private Booking;

Either (10) seats or the purchase of a Private Event is required to secure your Private Event. Without this, your date and time are not secure. Owl Paint & Party does not hold dates open for pending bookings. Less than 10 seats require daytime Party time slot.

$50 of every Private event booking is taken as a non-refundable deposit.

Final payment/bookings for all seats must be made by no later than the Monday prior to the Event Date.

Cancellation of a Private Event, Mobile, Team Building or Fundraising Event.

If your Group is booked as a Private, Mobile Pop-up, Fundraising, or Team Building Event, you will forfeit $150. This applies if you cancel or reschedule more than one month in advance. This amount is the non-refundable deposit taken. You will be credited the remainder of the booking. You must use it within 3 months. It must be booked at the time of cancellation. 

For any individual tickets canceling in a Private Event the same policy applies as per Tickets booked into Public Events. 
Cancellation charges or ticket forfeits may apply for any larger number of tickets canceled from a Private Event. However, a paint kit will be sent home with the party host. For guidance please speak to a Owl Paint & Party Team Member. 
 
If your Private event is canceled or rescheduled within One Month of the event, you will lose your entire booking. We may not be able to reallocate that event because it was held by you and your group.

Rescheduled tickets:
If you are canceling for a second time (i.e. your booking is already rescheduled from a previous cancellation) – we will not reschedule your tickets – it will be up to transfer your event/booking/tickets if you so choose.

All reschedules must be allocated to events no later than 6 months after the original booking date. Otherwise, the booking will be considered forfeit with no further consideration.
The ticket holder must ensure the reschedule has taken place. Owl Paint & Party will not send you reminders!

Contact us at KimberlyDesign.art@KimberlyDesign.art for questions related to refunds and returns.